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Terms and Conditions

 

Website Terms and Conditions of Use relating to www.ScubashopSA.co.za. Twobar Scuba CC (registration no. 2008/105089/23 ) trading as ScubashopSA(hereinafter called 'Provider'). ScubashopSA sells scuba equipment and accessories online.

The User and/or Purchaser (hereinafter called 'User') agree that the entire agreement between the User and ScubashopSA (hereinafter called 'Provider') will govern all future contractual relationships between the parties. By accessing this Website and using any of the services or functions of this site, the User accepts the Terms and conditions of use stated below.

The User may not access, display, use, download and/or otherwise distribute content obtained on the Website without the written consent of the Provider.You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase.Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

The use of any product bought from this Website is at the User’s risk. The User indemnifies and holds the Provider harmless against any loss, injury or damages which maybe sustained as a result of using the products sold on the Website.

Disclaimer
The content of this site are provided without any warranty of any kind, and ‘as is’ including but not limited to warranties, fitness for a purpose and non-infringement. ScubashopSA, the owner of the site, the authors, and in general anybody connected to the site in anyway whatsoever, from now on collectively called ‘Providers’, assume no responsibility for errors or omissions in these contents. The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including and without limitation) - data loss, loss of revenues and loss of profit which may result from the inability to use,the correct or incorrect use, abuse, or misuse of these contents.The Providers cannot assume any obligation or responsibility whatsoever. The use of the contents of this site is forbidden in all places where the law does not allow this disclaimer to take full effect.

Privacy Policy
Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy.These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis.All the information gathered on the Website is used to personally identify the User that subscribe to this service. The information will not be used for anything other than stated in the Terms and Conditions of Use for this service. None of the information will be sold or made available to any third party.

Collection of Information

All the information gathered on the Website is used to personally identify the User that subscribe to this service. We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our customers. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

The information will not be used for anything other than stated in the Terms and Conditions of Use for this service. None of the information will be sold or made available to anyone.The private information required to execute the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only information necessary to deliver the product will be made known to third parties.

The Provider has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. The Provider cannot be held responsible for any security breaches, which may be the result of inadequate virus protection software or spyware the User may have on his/her device.

The User is responsible for maintaining the confidentiality of his/her account and password and restricting access to his/her computer. The User agrees to accept responsibility for all activities that occur under his account and password.

By registering on ScubashopSA.co.za the User agrees to be subscribed to our marketing mailing list permitting us to send newsletters and information about our Website, products and services. The User may unsubscribe at anytime by using the unsubscribe link. If you have any questions or concerns about our privacy policy or use of your e-mail for our marketing mailing list, please send us an email.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. Furthermore, we may share certain information with the selected Dealer linked to your account to assist in the order process. The information is not provided to these companies for marketing purposes.

Third Party Links

We may provide links to other websites or resources in an attempt to provide increased value to our users. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Providers rights
ScubashopSA and the Provider reserve the right to:

1. Modify or withdraw the Website (or any part thereof) with or without any notice and we shall not be liable to the User or any third part in this respect.

2. The Website can be subject to change and Users will not be eligible for any compensation due to such changes.

3. Errors and Omissions may be expected

4. All prices are subject to change without notice. Should the price to be charged be higher than the reflected price the User will be advised by email prior to delivery. The User will then have the option to cancel the order or part thereof.

5. Change the terms and conditions of use without notice.

6. Withdraw any product/service at anytime as all products/services are subject to availability. If we do not supply the goods for any reason we will refund the money already paid for them.

7. The invalidity of any part of this contract will not affect the validity of any other part.

8. Pictures are for illustrative purposes only and may differ from the actual product.

9. The Website may contain links to other websites, the Provider is not responsible for any content or material on those websites.

10. The Provider will not be liable for any innocent or negligent misrepresentation made to the User.

11. All goods supplied by the Provider remains the property of the Provider until such goods have been fully paid for. The User is not entitled to sell or dispose of any goods unpaid for without the prior written consent of the Provider.

 12. The risk of damage to or destruction of goods passes to the User when goods leave the premises of the Provider for delivery to the User.

13 Any order is subject to cancellation by the Provider due to force majeur from any cause beyond the control of the Provider.

Orders, product availability and Out Of Stock situations.

The online shopping service makes it easy to find and purchase the scuba equipment and products you need. ScubashopSA.co.za is an online shop and we do not hold physical stock of all the products listed on our website. We can not guarantee that the products you order will be in stock at ScubashopSA or with our suppliers at time of order. Feel free to contact us to enquire on stock availability prior to placing your order.

When you click to make a purchase with us a legal obligation arise and your right to refund of monies paid in any way agreed by us are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any product or service through this website.The Provider can not guarantee stock as we do not keep stock of all items We endeavor to keep reasonable stock levels , but where stock is ex-supplier, the product availability is dependent on the stock levels of the specific supplier. Lead time is dependent on stock availability. Items will only be ordered once payment has been received and cleared.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such a delay ScubashopSA will contact you and provide a revised shipping schedule. ScubashopSA reserves the right to cancel your order should the product no longer be available.

Payments.

Once payment is made for the purchase, it is demeed that you have read, understood and have accepted the Terms and conditions of use.

ScubashopSA do not refund for incorrect choice or unwanted purchases. Please consider your decisions carefully when using the Website. All orders placed on this Website are binding and subject to the Terms and conditions of use and may not be cancelled.

Your total order price will include the purchase price and any applicable delivery charges, any applicable fees and VAT. All transactions will be processed in South African Rand (ZAR)

Should the delivery charges increase between the time you confirmed your order and the day the goods are to be shipped, we will contact you. If the incorrect applicable delivery charge was selected on your order or the delivery amount differs, we will contact you. You will then be required to make payment for the difference, before the goods will be released.

 ScubashopSA accepts the following payments:

  1. Electronic Transfer (EFT) through the secure Payfast online processing.
  2. Online Debit/Credit Card payment through the secure Payfast online processing. With security as our main concern, debit and credit card transactions are done through the secure Payfast online processing. All card payments are 128 bit Secure Socket Layers (SSL) encrypted. The merchant does not have access to credit card details. Users can view their security certificate and security policy at www.payfast.co.za
  3. Electronic Funds Transfer (EFT) directly into our account. On checkout you will receive an e-mail confirmation of your order with bank details for ScubashopSA. Please use your order number as the reference, make payment of the total order amount (including delivery and VAT) and email your proof of payment to 

All transactions will be processed in South African Rand (ZAR)

We do not accept COD orders or payments by cheque.

Shipping, delivery and handling charges 
ScubashopSA currently only ships and deliver within the Republic of South Africa. The items offered on this website are only available to South African clients with South African delivery addresses.

For orders or delivery to areas outside the RSA please contact us by email 

ScubashopSA uses multiple shipping rules to determine shipping and handling charges. Delivery charges will be calculated and presented during the checkout process.The price for shipping does not include deliveries to outlying areas or farms as determined by our couriers.

Please select the correct delivery option and rate eg. Main centre or outside main centre. ScubashopSA will not be liable for any extra costs due to incorrect selections or delivery addresses. In the unlikely event that shipping charges are higher than estimated, you will be notified by email. You will then have the choice to either pay in the difference or cancel the order. Please check products for shipping notes as you shop, to ensure your correct shipping costs and details.

All shipping costs are calculated according to the total weight and size of your parcels at the time of checkout.

Items are shipped domestically via South African Post, Speed services or our nominated courier company.

Delivery charges:

 1.Free delivery offered for all orders >  R2500 or more! (RSA only) To Main areas only and for one parcel with a maximum size of 50x50x50cm’s. Else extra charges may be applicable.

 2.Counter to counter: For this service we use Postnet only.Please provide the name of the closest Postnet to you.

   Up to 5kg = R100, Up to 10kg = R200, >10kg = Ask for a quote

 3.Courier delivery –  2 to 5 days 

We use the Courier guy for courier deliveries and their rates apply to all courier deliveries.

Please provide a physical address for delivery during weekdays and business hours. (No. Po box numbers will be accepted)

  • Free delivery offered for all orders >  R2500.To main areas inside RSA only.
  • Delivery to main areas

Up to 5 kg = R120 Up to 10kg = R240, >10kg = Ask for quote

  • Outside main areas – Please ask for a quote.

The following are regarded as main centres by our courier: Pretoria, Johannesburg, Polokwane, Nelspruit, Bloemfontein, Kimberley, Cape Town, George, Port Elizabeth, East London, Durban, Ladysmith, Potchefstroom, Welkom, Witbank .

Important: The rates for the above delivery is one parcel with a maximum size of 50x50x50cm’s.

4 .Collections 

ScubashopSA will only allow for collections of orders from our premises with prior arrangement and only after payment has been cleared and reflects on in our bank account. Collections will also only be possible after an email confirmation by ScubashopSA to the User that the order is complete and ready for collection. 

ScubashopSA is not responsible for reshipping orders at our expense if incorrect details are provided. Please take care in providing the complete and correct delivery address for your order.

Please choose the correct shipping during the check out process. Delivery costs are not fixed and may change without notice.

The Provider will only ship the order(s) off once the full amount of the transfer/payment has reflected in our bank account.

All orders are usually shipped within 2-5 working days from confirmation of order, subject to availability of stock and receipt of payment. We will however endeavour to get your order to you asap. The expected delivery time is 2-7 business days to most destinations inside RSA.

Once the order is shipped the user will receive an email confirming shipment including the tracking information, if applicable.

In the event of a product being out of stock, you will be notified by e-mail, the User then has the right to choose whether to continue with the order or to cancel. If the decision is to continue then you will be notified of the new expected delivery dates.

If the Provider uses a third party to transport/deliver the goods, the Provider is hereby authorized to engage a third party on the Users behalf and on the terms and conditions deemed fit by the Provider. The User agrees to indemnify the Provider against any claims that may arise from such agreement with a third party for shipping or delivery.  

Delivery Time and insurance.
The expected delivery time is 2-7 business days to most destinations inside RSA for items in stock and where payment has been cleared.

Should there be any delays due to stock shortages or courier problems the Provider will notify the User as soon as possible. Once an order is dispatched from our premises we are not responsible for any delivery delays or loss of goods.

Risk and reward of ownership pass to the User once the goods leave the premises of ScubashopSA.

Insurance up to R1000 is included on courier deliveries only. Additional insurance for courier deliveries is available at 2% of the declared value above R1000.

Collections:
ScubashopSA will only allow for collections of orders from our premises with prior arrangement and only after payment has been cleared and reflects in our bank account. Collections will also only be possible after an email confirmation by ScubashopSA to the User that the order is complete and ready for collection. 

Undeliverable Packages:
Occasionally packages are returned to us as undeliverable. Every attempt will be made to contact the User to make arrangements for re-shipment. All additional costs will be for the account of the User.

Order processing:
Order processing will only start when we receive the confirmed order and full payment is cleared and reflects in our account. 

Warranty/ Refunds and return policy:
All products are subject to the manufacturers warranties and as such ScubasopSA will honour such warranties. The Provider will not be liable for any damage arising from abuse or misuse of the product.

Prior to returning faulty products the User will contact ScubashopSA within 2 days of the date of delivery and give written notice of the complaint or claim. Any claim or complaint for which ScubashopSA has not received written notice within 2 days from delivery shall become forfeited and prescribed.  

All products should be returned in their original color, packaging and condition. The manufacturer or its official distributing agent will at their sole discretion determine if the repair or replacement can be honoured under the terms of the warranty. Their decision is final and no correspondence will be entered into.

The User will be responsible for shipping or delivery charges on all items returned. Regrettably we do not refund any costs on postage or courier fees. ScubashopSA will only cover the cost of returning the product to you if the manufacturer or its official distributing agent determined that the fault can be remedied and honoured under the terms of the warranty, else the cost for the return of the product back to you will be for your account.

In no case will any liability of ScubashopSA exceed the purchase price.

ScubashopSA do not refund for incorrect choice or unwanted purchases. Please consider your decisions carefully when using the Website. All orders placed on this Website is binding and subject to the Terms and conditions of use and may not be cancelled.

If it is agreed by ScubashopSA to take back a wrong or unwanted product order, it will only be done if returned within 7 days of delivery, in original packaging and condition. A restocking fee of 30% will be charged. Shipping and delivery fees are non-refundable. All costs associated with the return of the goods are the responsibility of the User.

All items are subject to availability, if on receipt of your order the items you have ordered are not available in stock, ScubashopSA will inform you as soon as possible and you may request to cancel or amend the order or put it on back-order. Should you cancel the order, ScubashopSA will refund you. 

Prices listed on this site are not guaranteed and can change without notice, the Provider may, in its sole discretion decline any or all orders placed on this site where prices are not accurate at the time of a Provider price update or change or User order.

 When it is agreed to cancel an order already paid for, it will entitle the User to elect a credit on his account or a refund. In the case of a refund for EFT payments, funds may only reflect in your account a couple of days after the refund is processed by ScubashopSA. In the case of a credit card purchase it may take up to 10days to reflect back in your account – this is beyond our control.

Miscellaneous 
If the User chooses not to take delivery with insurance or extra insurance the order is carried at the User’s own risk and the Provider will not accept liability for loss or damage to such property.

Export restriction: The goods offered on this website are available to South African clients only. Only South African delivery addresses will be accepted.  

Once the goods have been received, it is the responsibility of the User to check the goods and to notify the Provider within 24 hours of any problems. 

Contact information
The website is run by ScubashopSA a part of Twobar Scuba CC (registration no. 2008/105089/23).

Physical address: 80 Rubida Street, Murrayfield, Pretoria

Postal address: Box 72241, Lynnwood Ridge 0040

For more information on orders, requirements, payments and delivery, please contact ScubashopSA at 012 3612617 or e-mail 

 

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